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Frequently Asked Questions about Granite and Natural Stone How long will it take to complete my project?
N2Granite recommends allowing 2-4 weeks for the project
to be complete. Every project and situation is
different and certain circumstances and building
restrictions will dictate the final outcome of the
schedule. Most of our customers contact us the moment
they get the install date of their cabinets. N2Granite
can then schedule the template according to the cabinet
install date. The finished product will then be
installed 7-10 business days from the template date.
This is provided that all information and selections
have been made and are on file at our office prior to
the cabinet install. Planning and communication are
very vital and can prevent scheduling conflicts.
I am thinking of
remodeling my kitchen in an older home. How can I be
sure that granite will work?
Just remember that every project is different, and with
a remodel project there are so many things to consider.
Unless you built the home or know about the
construction of your home, together we will be entering
into “the world of the unknown.” N2Granite will be
happy to send a consultant to your home to assess your
current situation, but please remember that it is almost
impossible to address all situations with remodel
projects. N2Granite will require that the existing
countertops be removed prior to your template. It is
the only way to check for levelness of the cabinetry,
check for walls that are out of square and other issues
that may need to be addressed before the new tops are
installed. View our “What to expect for Remodel
Projects” sheet that contains more details
Will I need to
be present at the project site for the template and
install?
It is very important that the homeowner or supervisor of
the project to be present for the template to verify
that all the information on the project is correct and
no changes have been made since the initial consultation
and estimate was made. The template technician will go
over details of the project such as seam locations,
countertop overhang options, plumbing fixture location,
etc. After the project is completely installed, the
customer will need to inspect and sign a completion
form
How do I clean
my natural stone countertops?
N2Granite will provide you with a detailed “Care and Maintenance”
sheet for your new countertops. They are sealed and
treated with a 10-year sealer prior to being installed
on your project. N2Granite recommends re-sealing your
countertops only when you begin to notice that water
does not “bead up” on the countertops. A full line of
products for cleaning and care are available at our
showroom.
Do you offer a
warranty?
Natural stone are a product of nature, therefore making
it impossible to provide a warranty against the material
itself. N2Granite will however warrant our
installation for 1 year after the stone is installed.
This will include redoing seams that may have separated
due to settlement of the job site
Do I need to
view the slabs for my project?
N2Granite recommends that you view the material that
has been selected for your project. This is to ensure
that the stone you select is exactly what you are
looking for. As stated before, every slab is unique and
will have its own characteristics.
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N2Granite
640 Oak Ridge Farm Rd. Mooresville, NC 28115
P: 704-660-5592 F: 704-660-5593 E-Mail
info@n2granite.com
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853 South Jefferson Ave.
West Jefferson, NC 28694
P: 336-846-1861 F: 336-846-1862
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